State Farm® Insurance Agent Renato Delgadillo

"UPDATE IN RESPONSE TO OWNER:
While I appreciate you pulling the premium history, the reality of what I am being billed does not match the picture being painted here. My issue is with the bottom-line cost and the breakdown in clear communication regarding those changes.

Furthermore, it is deeply concerning and highly unprofessional that you chose to publicly broadcast my family's personal insurance details—including specific policy dates, billing history, and family members' private office visits—on a public platform. Airing a client's confidential account information to deflect criticism is a blatant disregard for client privacy. My review stands as an honest reflection of my experience, and unfortunately, this defensive response only reinforces it.

I am incredibly frustrated with the blatant unprofessionalism, rudeness, and entitlement displayed by the office staff at this location. Every interaction feels like a battle.

First, the customer service is borderline predatory. Whenever I decline an extra service, the staff tries to force it upon me, and the moment I stand firm on my decision, they become incredibly nasty and passive-aggressive.

Second, they are completely dishonest about pricing. I was promised my rates would stabilize once I reached a certain age. I am now well past that age, yet my rates continue to constantly change. On top of that, they bundled our family's car policies against our explicit wishes, and we have yet to see any sign of the "discount" we were supposedly promised. When we tried to adjust the billing frequency for one of those vehicles, the office staff was completely unhelpful.

Finally, our actual agent is a ghost. Whenever we ask to speak with him because we are fed up with the ignorant, uninformed customer service from the ladies in office, we are constantly given excuses that he is "not in the office" or "out of the country." What is the point of paying for an agent if he is never accessible to his clients?

Save yourself the headache and take your business elsewhere. This office is dishonest, uninformed, and treats loyal customers with utter disrespect. On top of rudely telling customers that “you just want everything paid by insurance,” obviously I’m paying for insurance for some reason I’m not just paying it because I like to just put money into something where I’m not gonna see it ever again. After the damages that my property received, I would like to use my insurance as how it’s supposed to be used."

"Great service!"

"Thank you Anais for your professionalism & help"

"Excellent customer service! Anais was super helpful and very responsive!"

"lady that attended us was very helpful and told us all the information we needed to know!"

"Horrible experience with sales representative, no costumer service experience, VERY RUDE, speaks in a way that makes my mom and I feel ignorant. And tells us that WE NEED to ask for the services when they need to be provided. Will not recommend this office or service to anyone."

"Vanessa and Anais were super helpful in helping me start insurance on my auto and renters. Very knowledgeable and sweet!"

"I was having multiple issues with a few of my policies made an appointment with Anais and her and Vanessa were quick to resolve my issue. You called the corporate office and within 10-15 minutes was in and out Of their office. Thanks blue island office."

"Gracias Anais por tu ayuda. Siempre muy amable"

"Ana is Gonzalez was amazing super informative about the policy and saved me a great deal I trust appreciate her having my best interested."

"Mi hermano empezó seguro con Anaís y me recomendó pasar para preguntar si me podrían ayudar con un precio para mi casa y autos. Vanessa me ayudó y me ahorró mucho con mi casa y auto. Bien profesional y atenta. Gracias !"

"Yanira is a 10/10 super helpful"

"Gracias Anais por tu buen servicio"

"Renato was so knowledgeable and helpful! He was so patient while helping my husband and I understand our options for our auto insurance. We left feeling relieved and confident that he did everything he could to help us out. Will always recommend!"

"Vanessa is great and really helpful, she explain to me all I needed to know about my insurance"

"Excelente servicio, Renato siempre dispuesto a ayudar y a resolver tus dudas, 100% recomendado."

"Best customer service!"

"Nunca contestan Las llamadas te dicen que te van a regresar la llamada para ver lo de tu póliza nunca lo hacen marcas y marcas y no contestan mandas un mensaje no te lo regresas tu mala atención"

"Excellent service. Really nice office"

"Excellent service, accessible at all times, the best rates offered by its agents.
Agent Vanessa Barrientos, the best agent for the necessary cover"

"En todo los años que a estado con esta oficina las muchachas siempre me an ayudado con cualquier pregunta o duda que a tenido. Excelente servicio !"

"Amazing office, amazing staff"

"Nunca contestan las llamadas de nosotros los clientes, la escusa es que si es importante dejemos mensaje, para mi si no es importante no llamaria. Entiendo que estan ocupados pero llamo a diferente hora diferente dia y no contestan. Un porsentaje de nuestro dinero va para su bolsillo."

"I’m giving 0 stars because I called the office to talk out an issue I was having and got hung up on by the lady on the other side of the phone. I then showed up to the office to speak with her in person and things started to get heated, causing Renato to come out. Instead of helping to diffusing the situation, he kicked me out of the office. There was no professionalism shown by the staff here and I found them to have a very disrespectful attitude. I switched to another location and had no problem getting my issue resolved in no time."

"Thank you anais for your great service"